Arrearage Management Plan

Arrearage Management Plan (AMP)

In response to the COVID-19 pandemic, the California Public Utilities Commission (CPUC) issued an emergency order suspending electricity and gas service disconnections. The emergency order will end in a few months, and electricity customers will need to begin paying on outstanding electricity and gas balances.

To help its customers in this difficult period, Pioneer is offering the Arrearage Management Plan (AMP). The AMP program creates a payment plan that allows customers who use it to have 1/12th of their debt forgiven for each on-time monthly payment made.

Who can participate in AMP?

In order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements:

  • Be enrolled in CARE or FERA financial assistance programs
  • Owe at least $500 or more on the gas and electric bill
  • Be more than 90 days past due
  • Have made at least one on-time payment in the past 24 months

Solar customers (Net energy metering), master-metered customers and master-metered customers with sub-metered tenants are currently not eligible to participate in AMP.

The AMP program is administered by PG&E on Pioneer’s behalf.

How to Enroll

Call 1-800-743-5000

Frequently Asked Questions

How does AMP work?
With each on-time payment of your current charges, AMP will forgive 1/12th of the eligible debt owed at the time of enrollment. After 12 on-time payments of monthly current charges, your eligible debt will be forgiven up to $8,000.

Is there a cap or maximum amount eligible for debt forgiveness through AMP?
Yes, the maximum amount eligible for AMP forgiveness in a year is $8,000.

Are Pioneer customers eligible to participate in AMP?
Yes, Pioneer customers are eligible to participate as long as they are enrolled in CARE or FERA. Both your Pioneer and PG&E charges will be eligible for the program.

Can I add new debt to my existing AMP program?
No. Any new charges issued on or after AMP enrollment or reinstatement are your responsibility to pay and cannot be added to your AMP balance.

How many payments are needed to complete the AMP?
12 on-time monthly payments are needed to forgive your eligible debt amount, up to $8,000. Customers who leave the AMP program early keep waived debt amount they have already earned.

What happens if I miss a payment?
You can miss up to two non-sequential payments, as long as you make up the payment on the next billing due date with an on-time payment of both the current bill and the missed payment(s). Missing two sequential payments, or failing to pay the 12th payment, will automatically remove you from AMP.

What happens if I sign up for AMP but then can’t keep up with my regular monthly payments?
If you break the AMP before reaching twelve on-time payments, there is no impact to the debt that has already been forgiven. However, your remaining debt will not be eligible to be forgiven.

Can I sign up again after completing the AMP program?
Once you complete the AMP, you are eligible to sign up again after a 12-month waiting period.

Can I be on another payment plan and enroll in AMP?
Yes, but you can only be on one payment plan at a time. If you qualify for AMP, then your previous payment plan will be replaced by your new AMP agreement.

Can I also participate in the LIHEAP programs if I am enrolled in AMP?
Yes, you can participate in LIHEAP. Any financial assistance payments (pledges) from the LIHEAP program would only be applied to current charges while enrolled in AMP.

If I am enrolled in AMP and then enroll in LIHEAP, can I use financial assistance payments from LIHEAP to pay my past-due balance?
No. Your LIHEAP payments will only apply to future energy charges. If you are enrolled in AMP, your LIHEAP payments cannot be applied to any debt amount eligible for AMP debt forgiveness.

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