Pioneer Programs
Pioneer offers a number of programs and opportunities for ratepayers to save money, to invest in energy efficiency upgrades, and to take advantage in utility assistance programs.
bill Protection Program
Pioneer offers customers who are currently on a tiered flat rate like E1, the opportunity to try a time of use rate with no risk. If a customer changes from E1 to the 4 pm to 9 pm Peak Hour (Time of Use C – or TOUC) rate, Pioneer will provide bill protection for up to 12 months. This means if a customer tries TOUC, and the electricity bill costs more on that rate then it would have on the original E1 rate, Pioneer will refund the difference on the electric generation. See the details in our Bill Protection Program
Pioneer Customers are also eligible for most PG&E Programs
Because Pioneer customers remain PG&E customers for transmission and delivery, Pioneer customers can still participate in the following public purpose programs administered by PG&E on behalf of the California Public Utilities Commission:
Financial Assistance Programs
- Arrearage Management Plan
- Budget Billing
- California Alternative Rates for Energy (CARE)
- Family Electric Rate Assistance (FERA)
- Low Income Home Energy Assistance Program (LIHEAP)
- Medical baseline
Electric Vehicle Rebates
Energy Efficiency Rebates
- Explore Rebates for Qualified Appliances
- SmartAC incentive program
- Energy-saving improvements for income qualified households
Equipment Testing Programs
California Alterative Rates for Energy (CARE) and Family Electric Rate Assistance (FERA) are public purpose programs that provide qualifying customers discounts on their electricity bills. Both programs are available for Pioneer customers. Pioneer customers will remain enrolled in CARE, FERA, Medical Baseline programs and will continue to receive the full benefits. New enrollments and re-enrollments of Pioneer customers for CARE, FERA, Medical Baseline must be processed through PG&E.
Programs such as eBills and Automated Payment Services are also available to Pioneer customers. Programs administered by Pioneer are offered in addition to those provided by PG&E.
Additional Programs and Resources Available to All Energy Customers
SMUD’s Energy and Technology Center offering classes and seminars for residential and commercial customers on energy efficiency and commercial productivity.
California Lighting Technology Center at UC Davis providing lighting technologies research and information for commercial customers
Western Cooling Efficiency Center at UC Davis provide HVAC research and information on space cooling technologies.
Roseville’s Electric Utility Exploration Center provides educational opportunities for groups and school children.